Privacy Policy

This policy applies to everyone who interacts with our Services, including families and parents/guardians who request care, caregivers who provide care, and agency administrators and schedulers who manage operations. Different sections may apply to you depending on your role.

Our Services are directed to adults. We do not knowingly allow children to create their own accounts. Information about a child is only provided to us by a parent, legal guardian, or the caregiver agency acting on the family’s behalf. See Section 6, “Children’s privacy,” below.

We collect the following categories of information:

• Account and contact information — name, email address, phone number, mailing/service address, role, and login credentials (passwords are stored only as salted hashes, never in plain text).
• Family and household information — details you provide to arrange care, such as the family name, service address, care preferences, scheduling notes, and emergency contacts.
• Children’s information — limited information a parent, guardian, or agency provides so caregivers can safely care for a child, which may include the child’s first name, age, allergies, routines, and care-related health or dietary notes.
• Caregiver information — professional details such as availability, pay rate, certifications and their expiry dates, and supporting documents you upload.
• Booking and scheduling data — shifts, clock-in/clock-out records (including timestamps and, where enabled, approximate location at clock-in), incident reports, and related notes.
• Payment information — invoices, amounts, and payout records. Card and bank details are collected and processed directly by our payment processor, Stripe. We do not store full card or bank-account numbers on our systems.
• Communications — messages sent through the platform and emails or texts we exchange with you. In-app message contents are encrypted at rest.
• Device and usage information — technical data such as IP address, browser or device type, and how you use the Services, collected through standard server logs and essential cookies to keep you signed in and secure.

We use the information we collect to:

• Provide, operate, and maintain the Services, including scheduling, clock-in/out, messaging, and invoicing.
• Match families with appropriate, qualified caregivers and coordinate shifts.
• Process payments to the agency and payouts to caregivers.
• Send service-related notifications — for example, booking confirmations, shift assignments, cancellations, and certification-expiry reminders.
• Verify caregiver certifications and support health, safety, and compliance obligations.
• Secure the Services, prevent fraud and abuse, and maintain audit logs of important actions.
• Respond to your requests and provide customer support.
• Comply with legal obligations and enforce our terms.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising. We share information only as needed to run the Services:

• Within your agency. Families, caregivers, and agency staff see the information necessary to coordinate care — for example, a caregiver assigned to a shift sees the relevant family and child care details, and administrators can see records within their own agency.
• Service providers. We use trusted vendors that process data on our behalf under contract, including Stripe (payments), Resend (transactional email), Twilio (SMS notifications), Cloudflare (secure file storage), and our cloud hosting and database providers. They may only use the data to provide services to us.
• Legal and safety. We may disclose information if required by law, subpoena, or legal process, or to protect the rights, safety, and property of children, users, the public, or C For Care Giver.
• Business transfers. If we are involved in a merger, acquisition, or sale of assets, information may be transferred as part of that transaction, subject to this policy.

Protecting children’s information is a priority. The Services are intended for use by adults — parents/guardians, caregivers, and agency staff — not by children. We do not knowingly permit anyone under 13 to create an account or provide information about themselves directly to us.

Any information about a child is provided to us by an adult (a parent or guardian, or the agency acting on the family’s behalf) solely to arrange and deliver safe care. We use children’s information only for that purpose, retain it only as long as needed to provide the Services, and protect it with the same safeguards described in this policy.

A parent or guardian may review the child’s information we hold, ask us to correct it, or request its deletion at any time by contacting us at info@ccaregiver.com. If you believe a child has provided us information without a parent’s involvement, please contact us and we will promptly delete it.

We use administrative, technical, and physical safeguards designed to protect personal information, including encryption of data in transit (TLS), encryption of sensitive message contents at rest, hashed passwords, role-based access controls that limit data to your own agency, private storage for uploaded documents accessible only through short-lived signed links, and audit logging of important actions.

No method of transmission or storage is completely secure, so we cannot guarantee absolute security. Please help protect your account by keeping your password confidential and notifying us of any suspected unauthorized access.

We retain personal information for as long as your account is active and as needed to provide the Services, comply with our legal, tax, and accounting obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we delete it or de-identify it. Records tied to invoicing and payments may be retained longer where required by law.

You may, at any time:

• Access and update your account and profile information through the Services.
• Request a copy of the personal information we hold about you or your child.
• Ask us to correct inaccurate information or delete information, subject to legal retention limits.
• Opt out of non-essential notifications (service and security messages are required to use the Services).

To exercise any of these rights, email us at info@ccaregiver.com. We will verify your request and respond within the time required by applicable law.

If you are a California resident, the California Consumer Privacy Act, as amended by the California Privacy Rights Act, gives you the right to know what personal information we collect and how we use and share it, to request access to or deletion of your personal information, to correct inaccurate information, and to not be discriminated against for exercising these rights.

We do not sell your personal information and do not share it for cross-context behavioral advertising, including the personal information of anyone under 16. To make a request, contact us at info@ccaregiver.com. You may use an authorized agent to submit a request on your behalf, and we will take reasonable steps to verify identity before responding.

We use only the cookies necessary to operate the Services — for example, to keep you securely signed in and to remember basic preferences. We do not use third-party advertising cookies. Most browsers let you block or delete cookies, but disabling essential cookies may prevent you from signing in.

The Services may link to websites or tools operated by others (for example, a payment page hosted by Stripe). We are not responsible for the privacy practices of those third parties, and we encourage you to review their privacy policies.

We may update this Privacy Policy from time to time. When we do, we will revise the “Effective date” above and, for material changes, provide additional notice through the Services or by email. Your continued use of the Services after an update means you accept the revised policy.

If you have questions about this Privacy Policy or how we handle your information, please contact us: